About Us

About Danube Group

Over the past 10 years Danube group has become a super brand. Today the name Danube stands for quality, variety and an enviable after sales service. With outlets all across the Middle East & India, and more countries to follow, Danube is all set to achieve it’s AED 2 billion targeted growth.

The Danube Group has always been in the forefront of change, it has always been willing to pioneer innovative retail solutions

About Danube Direct

Danube Direct is an exciting new way to buy products at significant savings, where buyers can save up to 60 percent on ARP*, from your home.

Well how do we achieve this?

We cut out the middlemen, so that we can pass on the savings on to you.

The website has created a platform which connects the customer directly to the factory and the wholesaler. The website has two different models.

Factory direct model: , We will be connecting the consumers to the factories, where they can benefit from factory prices and have savings of upto 60%. In this model we will be selling a large variety of furniture products which include bedroom, dining, living, office and kids furniture.

Wholesaler/distributor direct model: we will be connecting the consumers to local wholesalers, where they can benefit from wholesale prices and have savings of upto 30%. In this model we will be selling electronics and perfumes. We will be adding other products to portfolio very soon.

Factory Direct Model

People can do their homework and know, that they will not find any items in the retail market, less than the prices we are going to be offering.

How do we achieve this?

In order to achieve this, we do not stock any products. That has a huge cost to the consumer. To give the consumer the lowest price possible we cannot stock the products. That involves financing, charges, extra insurance, staffing, land, buildings etc. We would rather save this money and pass the savings on to you.

Product info

We have hired professional photographers who have done a fantastic job of taking detailed high quality pictures from various angles, so the consumer can get a very good feel of the product sitting at home.

We will also be having selected models across various of our buildmart stores, so consumers can have a touch and feel of the product. To get information about Danube Buildmart stores you can visit the website (www.danubebuildmart.com) or facebook page (www.facebook.com/buildmart)

Our Quality Promise

We also ensure that our products are manufactured from the same factories as other well established retailers buy from. We also have a Quality control team who ensure the quality is rest assured. If however the quality of the product is not up to the consumers satisfaction, we have a 14 day return policy.

Delivery and Installation

As we do not stock the products, our on-demand production model makes it vary from 6 to 12 weeks on average, also depending on the quantity of orders and on the vessel availability. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We deliver anywhere in the U.A.E. The products price includes the shipping and installation to the consumer’s house, and there are no hidden charges that one may find out about later on.

Wholesale/distributor Direct model

In this model, we will be connecting consumers to the local wholesalers/distributors, where they can benefit from wholesale prices for a large variety of electronics and perfumes.

How do we achieve this?

This concept is similar to the previous model, except that we buy the products from the local wholesalers/distributors. These savings are passed on to your, the consumer

Product info

All product specifications are mentioned about each product on the website.

Our Quality Promise

All products are 100% genuine and come with a 12 month warranty.

Delivery

Delivery can take anywhere from 1-3 days depending on the timing of the order, the product and the city of residence of the consumer.

Customer Care

We believe customer service is very important. That is why we have a customer service team who will be constantly communicating with you. Well where do you find them? Our team will be constantly be on Facebook and twitter posting new deals and providing customers with important information. We also have a live chat on the website where one can get any of their answers answered. If you prefer having a conversation on the phone you can call us on 800 3131. You can also email us on customercare@danubedirect.com

Warranty

All our products are genuine and come with a 1 year warranty, so consumers can be rest assured!

Return Policy and procedure

We work very hard to provide you with the best quality products at very reasonable prices, and truly wish you will be pleased with the product you have order from our website. However if for any reason you are not satisfied with the product, please follow the following instructions for returning items.

If for any reason you wish to return your purchase you must notify us contacting our Customer Service team by sending an email to customercare@danubedirect.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within two-three working days. Our customer service team will then contact you to organize a collection and explain all the necessary procedures.

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